As experts in IT, Managed Print and Communications, Jellyfish is well-placed to help businesses across a range of industries, but one sector where the IT firm has carved a niche for itself is in the golfing world.

Leading IT specialists Jellyfish Business Solutions have renewed their sponsorship of Cardiff Rugby and are celebrating three years as one of the club's brand partners.

Jellyfish Golf Day 2023 Raises £4,648.69 for City Hospice

Jellyfish Business Solutions, a trusted provider of comprehensive IT, telecoms, and managed print services, is pleased to announce the appointment of Rhys Clark to its Business Development Team.

Cardiff-based Jellyfish Business Solutions are proud to announce the appointment of Mike Chick to their Business Development Team.

The annual Heatforce & Jellyfish Charity Golf Day proved another huge hit this year with c. £10k expected to be raised for chosen charities City Hospice and Prostate Cymru.

VoIP stands for Voice over Internet Protocol. It’s a phone service delivered over the internet, a technology that converts voices into a digital signal, and that means you can make a call from a computer, VoIP phone, or other data device. It’s also referred to as a broadband phone service, internet telephony, or IP telephony. How does it work? Here’s the science bit! VoIP puts voice signals into ‘packets’, like electronic envelopes. They are then transmitted over any VoIP-compatible network. Email, written messages, and voicemail can also be transmitted alongside voice calls to any VoIP-enabled device – including PCs, laptops, tablets, or mobile phones. You don’t need traditional phone cables and linked phone sets for VoIP systems to work. What are the main features of VoIP systems? The main benefit of this system is that you can make and receive local, national, and international phone calls wherever you have an internet connection. Improves Remote Working So, you or your staff can easily work from your premises, home, a hotel, or a café using their normal "works telephone number", meaning you don't need to be in the office to make or receive calls. Transfers are Free You can also transfer calls from your site to a staff members mobile phone, so if you have a staff member working remotely, your receptionist can quickly transfer an incoming call to the relevant person - free of charge. Always Use Your "Works" Telephone Number Wherever You Are By using the VoIP mobile app, the number that appears on the receiver's phone is the "works" telephone number, not the staff member's mobile number. This is a great way to prevent customers from getting hold of a staff members mobile number and ringing them out of core office hours. Identify Missed Calls Unlike many traditional landlines, a VoIP system can generate a report to tell you when a call was missed, the time the call came in and the number that called. So no more missing out on sales opportunities. Marketing ROI Additional numbers can be added or removed effortlessly, so if you have a marketing campaign running, you can quickly add a new number and generate a report to quantify how many calls came through. Always Up To Date As a digital system, it automatically updates to give you the latest features. How could a VoIP phone system save your business money? A VoIP system could save your business money when compared to renting standard landlines as in most cases, the cost per call is significantly cheaper. Couple that with the ease of forwarding calls to staff wherever they are, keeping customers and potential clients happy and closing new business, and VoIP systems can make good financial sense for many businesses. One of the best things about switching is that you don’t have to suffer phone-line downtime during the move either, so customers can always get hold of you. Can VoIP systems help team communication? Yes, it can! It’s easy to set up conference calls to keep everyone in the loop and with Microsoft integration, you can host or join Teams calls from your phone. Interested in finding out more? Contact our helpful VoIP team on: 📧 help@jellyfish.solutions ☎️ 029 2075 4962

The COVID-19 pandemic accelerated the trend which has been building for the past decade. Figures released by the Office for National Statistics show 35.9% of workers did some work at home in 2020, an increase of 9.4% compared with 2019. As the pandemic recedes, businesses in the public, private and third sectors, are weighing up whether to get staff back into their premises full time or allow home working permanently or a mixture of both. It might make great business sense, but research by the Royal Society for Public Health showed there are both pros and cons to home working for employees. Many workers polled (45%) felt working from home was better for their health and wellbeing in many ways, but 67% felt less connected to colleagues, 59% said they felt isolated, and 56% also said they found it harder to switch off. Despite that, most workers didn’t want to go back to working in an office full time – 74% wanted to split their time between home working and working in an office. It’s clear workers like the flexibility of home working but often miss the interaction with people in their workplace, its atmosphere, and the fun they can have with colleagues. So, employers need to think about how they can support their home workers’ mental health to ensure they remain happy and productive. You might think it an unusual place to start but reviewing how you use your IT systems could be the key to unlocking vital support for your staff. Which IT products could help your home workers’ mental health? VOIP – Or Voice Over Internet Protocol. This is a phone system which can be used anywhere there’s an internet connection. During the pandemic, many businesses diverted calls from their traditional landline-based phone systems to employees’ mobile phones. Few businesses had time to order and buy work mobiles for their staff when the lockdown was ordered, so in some cases, these calls were diverting to the staff member’s personal mobile. That meant staff were often faced with out of hours calls and couldn’t transfer them to a colleague for help, so they had to hang up, call the colleague or text them, and pass on a message. Customers and suppliers were also using WhatsApp with the staff member’s phone numbers outside office hours, often leading to extra hours of work to answer those messages. Combine that pressure with feeling isolated from colleagues and managers, and the situation can have a detrimental effect on mental health. Switching to a VoIP system can help take some of the pressure off home workers and help them feel more connected to the team in the office. VoIP systems give free internal calls and transfers, wherever they are, and calls can be easily forwarded to mobile phones. You can still make local, national, and international calls, and your hosted telephone system has hundreds of useful features. The fact businesses could also make substantial savings when compared to standard landlines is great for the bottom line, too. Teams and Zoom - Online video calls have transformed the way we do business. Ten different people receiving an email could read it in ten different ways, and voice-only phone calls don’t allow us to see important facial expressions and body language. Video calls over platforms like Teams and Zoom have enabled us to have those nuanced conversations with our colleagues. Stacking video calls up back-to-back throughout the day can cause problems, though, as staff then spend extra hours in the evenings to catch up on the work from the meetings. If your staff are telling you they’re Zoomed out, how about designating a specific day of the week as no video call day? Friday could be No Zoom/Teams Day, for example. Giving workers the opportunity to dial into calls without the video function on may also take the pressure off. That prevents them from having to scurry around tidying up the spare room, kitchen, or lounge before they dial-in. Teams messaging groups – One of the things home working staff miss is the feeling of chatting around the water cooler, the social engagement they get from colleagues during breaks. Microsoft Office 365’s Teams allows you to recreate some of that feeling by creating messaging groups with easy-to-follow chat threads. Perfect for a little office banter! Email – The way you set up your email system could also take the pressure off hard-pressed home workers. Some businesses are already aware of the fact email is one of the biggest time eaters for most employees, and it’s disheartening when someone has replied to all without thinking whether every person who receives it needs to get an extra email. Some inboxes are so cluttered that staff members dread opening with them. So, several forward-thinking businesses have decided to remove the ‘reply to all’ function off their emails to avoid this situation. IT Support – Staff can’t log in, the internet connection is crawling, software updates don’t seem to be installing properly… IT problems like this can cause so much frustration and when you’re working from home, you can feel like no one is there to support you. Many homeworkers feel out of their depth trying to fix these problems themselves. Thankfully, our helpdesk team are available to fix many problems remotely and if the issue requires it, we can send out an engineer. IT breaks - Of course, when someone is in an office, it’s easy to see if they are having regular breaks and taking care of themself. When they’re working from home, it’s important they get regular reminders about the physical and mental health benefits of having regular screen breaks. Getting up, walking around, and walking outside for at least half an hour a day are all excellent ways to support your mental health and we can help you message your team to remind them to "take a break". For more information on how IT can be used to help the mental health of your business, contact Jellyfish Business Solutions on: 📧 hello@jellyfish.solutions ☎️ 029 221 02011

Glamorgan clinched their first silverware for seventeen years by winning their first-ever Cup Final in 58 years of one-day cricket as they comfortably defeated Durham in front of a crowd of 7,200 at Trent Bridge. In celebration of the win, Glamorgan toured the trophy around Wales and as proud partners of the club, they popped in for a few photos with our team!